Product l UX l UI Designer
Hi, I’m Gareth. I’m experienced in leading the end-to-end design process, from discovery to delivery. I collaborate closely with cross-functional teams to balance user needs with business goals and create impactful digital products. I’ve designed for various industries with a focus on building inclusive, accessible experiences that empower every user.
Projects
Exploring the value of AI-Powered Insights in DirtMate
In progress
DirtMate is Propeller’s real-time progress tracking tool for earthwork projects. I explored how AI could turn site data into personalised insights and help teams work smarter and stay ahead.
Revolutionising the Digital Claims Journey
The UK’s first fully integrated digital motor claims form redefined the claims process for Direct Line Group brands, delivering an intuitive, empathetic, and efficient experience that elevated customer satisfaction and improved operations.
Empowering Customers to Manage their Claims Online
The Track and Manage hub, created for Motability and later adopted by Direct Line Group brands, transformed the post-claim experience by enabling customers to track progress, submit evidence, and access updates — all with ease and efficiency.
Driving Digital Adoption for Claims
Through strategic updates to the claims landing page, this project increased the number of customers initiating claims online -improving accessibility, boosting engagement, and driving digital adoption for Direct Line Group.